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Privacy Policy

What we know. What we never compromise.

Last updated: 01 May, 2025.

At Neurostellar Private Limited, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with us through our lead generation forms or use our product — Neurostellar Orbit. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

A. Personal Information — Sign Up

When you sign up or express interest in Neurostellar Orbit, we may collect:

  • Full name
  • Email address
  • Phone number (optional)
  • Organization or role
  • Password or authentication tokens

Usage of Services

While using our services, we collect:

  • Account preferences
  • Device details (model, OS, app version)
  • Communication preferences

B. Biometric Data – Wearable Sensors

Through Neurostellar Orbit, we may collect biometric signals such as:

  • EEG (Electroencephalography)
  • PPG (Photoplethysmography)
  • Other physiological metrics related to mental fitness and physical fitness.

C. Usage Data

We collect data on how you interact with our services, including:

  • Device usage patterns
  • App interactions
  • Session metrics and training logs
  • Time-stamped activity and response data

D. Feedback Data

We may collect self-reported information such as:

  • Mood, sleep quality, or stress levels
  • Responses to in-app questions, other surveys, or assessments
  • Support requests or other direct communications with our team

2. How We Use This Information

Your data helps us serve you better. We use it to:

  • Track your progress and provide personalized feedback
  • Research and develop new features or improvements
  • Provide technical support and troubleshoot issues
  • Communicate important updates or information
  • Personalize your Neurostellar Orbit experience
  • Respond to your inquiries or requests
  • Analyze performance and usability of our platform
  • Send relevant offers or updates (with your consent)
  • Fulfill legal, safety, or regulatory obligations

3. Data Sharing & Sub-processors

We never sell your personal information. We share data only with the trusted service providers we rely on to operate Neurostellar, each bound by confidentiality and data-protection terms and processing data solely to deliver their service to us:

  • Sequenzy — our email platform; stores waitlist and job-application details (such as name, email, phone, and your responses) so our team can contact you.
  • Google Analytics 4 and Microsoft Clarity — website analytics and session insights; loaded only after you accept analytics cookies, and configured to limit the personal data they receive.
  • Vercel — website hosting and privacy-friendly traffic measurement.
  • Some of these providers are located outside India; see International Data Transfer below for the safeguards we apply.

4. Cookies & Tracking Technologies

We use a small number of cookies and similar technologies, and we ask for your consent before any non-essential tracking loads:

  • Essential storage — remembers your cookie choice and whether you've already joined the waitlist (stored on your device, not used for tracking).
  • Analytics cookies — Google Analytics 4 measures how the site is used. These load only after you accept analytics cookies in the banner.
  • Session insights — Microsoft Clarity records anonymized session replays and heatmaps to help us improve the site; it loads only after consent and masks the text you type.
  • You can accept or decline analytics at any time using the cookie banner or the “Cookie settings” link in the footer. Declining keeps essential storage only.

5. Data Security

We take robust measures to protect your data:

  • Secure storage with strict access control
  • End-to-end data encryption in transit and at rest
  • Regular audits and security updates to maintain system integrity

6. Data Retention

We retain your data only as long as it is necessary:

  • Lead Data: Retained while you remain subscribed or until you request deletion
  • Product Data: Retained while your account is active, and for anonymized research or analytical purposes

You can request deletion of your personal data at any time.

7. Your Choices

You are in control of your data:

  • Access, review, and update your personal info through the app or by contacting us
  • Unsubscribe from communications at any time
  • Request full deletion of your data by reaching out to us

8. Disclaimer

While we strive to uphold the principles of data protection and confidentiality, Neurostellar Private Limited is not a covered entity under HIPAA and does not claim HIPAA compliance. However, we remain highly committed to protecting user privacy and adhere to best practices aligned with global standards.

9. Children's Privacy

Neurostellar Orbit is not intended for individuals under the age of 13 without verified parental or guardian consent. We do not knowingly collect data from children without such permissions.

10. International Data Transfer

When you use Neurostellar Orbit, your data may be processed in India or wherever our secure servers are located. We ensure proper data protection safeguards with our partners to comply with international privacy standards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All significant changes will be communicated to you via email or through in-app notifications.

12. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

13. Contact Us

For questions, requests, or support, please contact:

Neurostellar Private Limited

Email: support@neuro-stellar.com

Phone: +91 7845216763

See also our Terms & Conditions.