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Customer Experience & Support

IIT Madras, Chennai, IN
(Open to relocate to Bangalore)

Full-Time (Onsite)

What You'll do:

We’re looking for someone who gets people - and knows how to design systems that make them feel seen, supported, and understood.

As our Customer Experience & Support Manager, you’ll own how users experience Neurostellar, from onboarding and queries to feedback and community moments. You’ll handle the details, build the systems, and bring a clear, human voice to every interaction.


This is a hands-on role for someone who’s organized, thoughtful, and energized by solving both individual issues and structural ones. You’ll help shape the CX function from the ground up and grow into its future lead.

What You’ll Own

  • Design and manage the end-to-end customer journey

  • Respond to support queries across channels (email, chat, community)

  • Set up and manage CX tools (CRM, helpdesk, feedback forms, knowledge base)

  • Build communication flows (nudges, onboarding, updates)

  • Capture user feedback and turn it into product insights

  • Collaborate with product, tech, and brand teams

  • Support and co-lead community engagement efforts

  • Track and report CX metrics (CSAT, NPS, response time, etc.)


Who Are  You

  • 1–3 years in customer experience, support, or engagement roles

  • Strong communicator — can write clearly or use AI tools to craft effective messages

  • Hands-on with CRM/helpdesk tools (e.g., Zendesk, Freshdesk)

  • Can understand Neurostellar’s science and tech, and explain it simply

  • Systems thinker — builds scalable processes, not just solves tickets

  • Thrives in fast-paced, dynamic startup environments

  • Bonus: Built or been part of online/offline communities

  • Extra Bonus: Background or interest in psychology, behavioral science, or design thinking


What Success Looks Like

  • Users feel supported, heard, and engaged

  • Support flows are efficient, clear, and scalable

  • Feedback loops are in place and informing product

  • You’re owning CX systems end-to-end with confidence and care


Why Neurostellar

We’re building the future of mental fitness — blending neuroscience, technology, and human-centered design. At Neurostellar, you’ll help create not just a product — but an experience that makes people feel better, stronger, and more in control.

We’re looking for someone who gets people - and knows how to design systems that make them feel seen, supported, and understood.

As our Customer Experience & Support Manager, you’ll own how users experience Neurostellar, from onboarding and queries to feedback and community moments. You’ll handle the details, build the systems, and bring a clear, human voice to every interaction.


This is a hands-on role for someone who’s organized, thoughtful, and energized by solving both individual issues and structural ones. You’ll help shape the CX function from the ground up and grow into its future lead.

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